26 May 2008

Open Position: Customer Support

As Was is looking to add one Customer Support person to our team! Our Customer Support people take care of the simpler needs of clients as well as some of the tasks the As Was team can have you take care of.

We're in Tucson, AZ. You're wherever you are in the USA, and you have a home office setup where you can separate yourself from any other beings who share your living space! :) As Was staff are currently in the USA, Canada, the UK, and South Africa. We're not doing the India, Pakistan, Philippines, Asia thing.

You…

  • Are a huge expert with Photoshop, hand-written HTML, and CSS. Most of your day, you will be working on clients' listing templates, eBay Stores, websites, and other things they need. We don't use FrontPage or Word, we don't use the WYSIWYG side of Dreamweaver, and neither do you. You won't do the designs, but you will need to be able to change images and alter layouts.
  • Are great on the phone, on live text chat, and over email. You express yourself well, English is your native language, and you’re naturally friendly and patient.
  • Write well and have lovely grammar. Some of what we do for clients has to do with re-wording policies and information that they want to express to their shoppers.
  • Have a great sense of humour and fun personality.
  • Know your way around Microsoft Office including Outlook.
  • Can fantastically schedule your own day, be self-directed, and manage yourself. We are not going to tell you what to do and when to do it. You'll get projects and tasks, you'll work directly with clients, and you'll need to make sure you're meeting deadlines and keeping people thrilled.
  • Want something that's not your typical day job! Nearly every day, you'll have new clients, new projects, new tasks, and changes somebody wants to something. This job does not fall into any routine.
  • Have a suitable home office/fortress, free from distractions.
  • Can join us full time as a consultant.
  • Love our work, and want to be part of what we do for eBay sellers!

We…

  • Love helping eBay sellers start and grow their businesses. It's our passion!
  • We choose clients carefully, so you will love them too.
  • Will train you on how to do what we do the way we do it.
  • Refuse to micromanage. You need to motivate yourself and meet deadlines.

It would be a great plus if you…

  • Were familiar with one or more listing software systems such as Blackthorne, Inkfrog, Vendio, Auctiva, MarketWorks, Kyozou, Infopia, and ChannelAdvisor Merchant.
  • Have already passed the eBay Certified Consultant exams. You will need to pass that once you are hired and trained.
  • Know how to use Salesforce.

Here are some of the duties in no particular order:

  • Answering customer support emails and phone calls. Helping clients where you can; escalating things back to other As Was staff where you can't help the client.
  • Quoting prices for clients where the fixes aren't part of their warranty service.
  • Installing templates into their software. Making changes as needed (some may be graphic changes).
  • Editing/rewriting policy text & standard language into clients' eBay listing templates.
  • Representing us in our eBay Live! booth. Possible other travel for conferences.

Duties not on your plate:

  • eBay consulting. The rest of the team will handle that advice for our clients.
  • If clients want more services, their Account Manager will give them a quote for that work.
  • Designing things from scratch. You may work from something our artists already designed, but you will not have to come up with new designs yourself.
  • Business development. If another company wants a closer or different relationship with us, our CEO will handle that.

Interested? Please fill out our employment form.

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05 May 2008

No eBay Live? Check out RocketPlace!

Every blog is mentioning that eBay has announced that there will be no eBay Live in 2009. 2010 will be in Orlando. Well, we've been sitting on knowing this for some time. :) I'm glad eBay told people now rather than surprising them in June.

This is a good move because for most people, eBay Live just wasn't really happening. Vendors like us tend to work for weeks and months to lose money. eBay probably lost money. The sellers we used to meet typically tended to think they were too small to make any changes OR their were big PowerSellers, and were doing everything just fine. Then, of course, you had the summer camp aspect... plenty of people came mostly or only to see the people they loved seeing last year. I have friends who go to eBay Live, and go to NO classes and speak to NO vendors. So that's no good for anybody other than the people having social fun!

The good news is that RocketPlace is here to stay, and we will soon be opening registration for the September 2008 event. We also have a March 2009 event pencilled in. We are holding our events in Las Vegas, so get ready for fun and education!

Registration should be open in the next week. Watch for the announcement, and jump in early since space and rooms are limited.

:)

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